Refunds: Deposit is fully refundable if reservation is cancelled prior to the stated deadline. If cancelled on or after the stated deadline and prior to arrival date, you will pay for one night including tax. Any additional deposit amount will be refunded. Regardless of circumstances, there will be NO refund if reservation is cancelled on or after arrival date, or for no show, or for early departure. Special Note: Deposits for Winter Holiday reservations are non-refundable if cancelled on or after December 1.
Rebooks: Late cancellations may qualify for a one-time rebook privilege within a 30-day period to which the deposit on hand will be applied. (Winter Holidays excluded.) Rebooks are dependent upon availability and must be arranged with the office. Rebooks must be for the same size or larger cabin, for the same number of nights or longer, and will be charged at the same rate as the original reservation or the prevailing rate on the new dates, whichever is greater. Minimum stay requirements may apply. No-shows do not qualify for this privilege.
Pets: Well behaved pets are allowed with prior approval and a $15 non-refundable fee per pet per visit. Pets must be leashed when out on the property, are not allowed on the furniture or beds, and may not be left alone in or at the cabin unless in their own travel kennel. Owners are to clean up after their pets on the grounds. Non-observance of these rules will result in an additional charge of up to $100. You will be charged for the cost of repair for any damage caused by your pet.
Wi-Fi Internet Access: Free and available 24 hours.
Recreation Area Hours: 9AM to 9PM, including playground, ping pong, hot tub, and barbeque areas.
Quiet Time: For the comfort of all, the Ruidoso Noise Ordinance requires Quiet Time from 10PM to 8AM. Please respect your neighbors.
Driving Safety: 4-wheel drive vehicles and/or tire chains are frequently needed in the winter.
Fire Safety: From time to time there may be bans on the use of charcoal and/or propane barbeques. Outdoor campfires, burning wood in barbeques, and fireworks are never allowed and subject to a fine.
Smoking Safety: All cabins are non-smoking. Guests are required to smoke outside and dispose of all smoking materials safely. Non-observance of this requirement will result in an additional charge of up to $100.
Disclaimer: This property is privately owned. Management reserves the right to refuse service to anyone and is not responsible for accidents, illness, or injury to guests or for loss of valuables of any kind.
Reminder: Your cabin is your home while you are here. We encourage our guests to enjoy the cabins, the grounds, the outdoor facilities, and the wildlife and to treat them with respect. We do not enter your cabin during your visit unless you report a problem. We do not provide daily maid service. Towels and other items we supply may be replenished at the office. You must leave the cabin in acceptable condition. We reserve the right to charge up to $100 if extra cleaning is required. You will be charged for the cost of repair for damage caused by any member of your party.
A Final Note: Remind children that beds are for sleeping, not for jumping. Thank you.